DRIVE + PASSION

ROBERT SWANSON-NEITZEL

COMPUTER SCIENCE MAJOR UNIVERSITY OF HAWAII AT MANOA

Seeking an IT position where I’m able to effectively and efficiently utilize the skills I’ve acquired, while being able to broaden my education through work experience.

About.

THINK CRITICALLY, ACT DILLIGENTLY

Information Technology and Computer Science has always been a passion of mine. Utilizing computer hardware and software to ease tasks and complete future endeavors for others is what keeps my passion burning. With an open mind, I constantly seek new avenues to learn and enjoy seeing how I can utilize my skills to assist in any projects to come.

EDUCATION

University of Hawaii at Manoa

Bachelor of Science
Computer Science & Information Technology
Aug 20XX – May 2023, anticipated

Leeward Community College

Associate of Science
Computer Science & Information Technology
20XX

James Campbell High School

Diploma, 20XX

Experience.

DTL Hawaii, Honolulu, HI | June 2021 – August 2021

  • Backend website maintenance/updates for DTL clients with plugins
    and themes via WordPress Utilized application ‘Local’ as a staging
    server to provide updates before hosting back onto the live site.
  • Developed websites utilizing the ‘Avada’ theme on WordPress

Olelo Community Media, Honolulu, HI | April 2021 – August 2021

  • Test all programs and/or databases correcting errors and making necessary modifications
  • Modify existing databases and database management systems and make relevant changes for positive impact
  • Build contacts to maintain a constant continuum of relevant facts
  • Pay strict attention to detail

Olelo Community Media, Honolulu, HI | April 2021 – August 2021

  • Conduct targeted research and gather relevant data to assist Community Relations department with their outreach efforts
  • Find contact information for organization executive and communications staff
  • Find locate government agency public information officers, communication directors 
  • Locate business owners and executives that have complementary customer profiles
  • Assist with Apptivo CRM (customer relations management software) for database input, report generation
  • Assist with account tracking, provide evaluation tools to improve the Olelo Lokahi Project

KW Systems, Honolulu, HI | December 2020 – Current

  • Troubleshoot computer systems (Hardware & Software)
  • Computer repairs (Hardware & Software)
  • In-person and over the phone customer assistance
  • Create and update incident reports
  • Installation and maintenance of server infrastructure and software
  • Installation and maintenance of PBX and VOIP systems
  • Installation and maintenance of printers, copiers and scanners

Windward Computer Medics, Honolulu, HI | August 2016 – February 2017

  • Troubleshoot computer systems (Hardware & Software)
  • Computer repairs (Hardware & Software)
  • In-person and over the phone customer assistance
  • Create and update incident reports

Skills.

Hardware

  • Installation

  • Troubleshoot

  • Repair

Software

  • Virus removal

  • Mac, Windows, Linux installation

  • Data backup and retrieval

Programming

  • Java

  • C#

  • Python

Contact.

LETS TALK STORY

References upon request